Q. How will I know if the order is successfully placed?

Once your order is placed you will receive a confirmation email and text message.

Q. How do I track my order?

For your order status, you can go to the ‘My Account’ tab on our website and click on ‘Track Order’. You can track the status of your package, 24 hours after your order has been dispatched from our warehouse.

For orders within India, once your order has been dispatched you will receive an email with the tracking number and the name of the courier company that is processing your order.

Q. What should I do, if my order has an item missing?

360° Parcel opening Video is required in case of any issue, Please write to us at kurtiresellerbusiness@gmail.com or call us on 89497 83399, for any assistance related to your order. Our customer support team will be happy to help you. Our working hours are from 11 am to 5 pm (Monday - Friday)

Q. What should I do, if my order is damaged?

you have to inform us immediately when you received the parcel on +91 89497 83399 and kindly write to us on

kurtiresellerbusiness@gmail.com

Q. What should I do, if I am not available to collect my order?

Please write to us kurtiresellerbusiness@gmail.com at or call us on +91 89497 83399, for any assistance related to your order. Our customer support team will be happy to help you. Our working hours are from 11 am to 5 pm (Monday - Friday)

Q. What should I do, if in case of delay in delivery?

Please write to us kurtiresellerbusiness@gmail.com at or call us on +91 89497 83399, for any assistance related to your order. Our customer support team will be happy to help you. Our working hours are from 11 am to 5 pm (Monday - Friday)

Q. What should I do, if I need to change the shipping address once the order is in transit?

before parcel dispatch you can change the address, but after dispatch address cannot be changed kindly call us on 89497 83399

Q. Cancellations, Exchange and Refund

https://www.kurtireseller.com/Detail/Return-&-Refund-Policy

Q. What are the different modes of payment that you accept?

We accept all major modes of payment, you can select your desired method during the checkout process, on our website

Q. What should I do if the payment is debited but the order is not confirmed?

Please write to us kurtiresellerbusiness@gmail.com at or call us on +91 89497 83399

Q. What if I have forgotten my password?

Please select the ‘Forgot your password’ option while Logging In. We will send you a link to change your password.